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LogMeIn Rescue System Requirements
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- LogMeIn Rescue Technician Console is a Shareware software in the category Miscellaneous developed by LogMeIn, Inc. The latest version of LogMeIn Rescue Technician Console is 5.0.321, released on. It was initially added to our database on. LogMeIn Rescue Technician Console runs on the following operating systems: Windows.
- Download logmein ignition for pc for free. LogMeIn Rescue Technician Console is a tool used to provide instant remote support to customers and employees.
I use a Mac everyday, and have to run LMI Rescue in a virtual machine. This is not working very well because the console disconnects whenever I connect to a VPN. We really need a Mac console. All other services have them, but you have the best features. My subscription is up in May and I will have to find a replacement if we are not getting a. FOR RESCUE USERS REGISTERED UNDER THE DOMAIN! IMPORTANT: This is the latest version of the Rescue Technician Console for Mac compatible with OS X 10.11 El Capitan. Install the Rescue Technician Console to your Mac. Click here to download.
Important: Make sure you are using up to date, officially supported third-party technology together with LogMeIn Rescue. LogMeIn Rescue is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more
The Rescue Technician Console for Mac is now compatible with macOS Catalina (10.15). NOTE: This version of the Rescue Technician Console for Mac supports OS X 10.12 (Sierra) and above. Users on OS X 10.11 (El Capitan) should download the Technician Console Desktop App (Previous) (Mac).
Technician Desktop Device System Requirements
Any computer running the LogMeIn Rescue Technician Console must meet the following system requirements.
Requirement for using the standalone version of Technician Console:
- Microsoft Windows Vista and above
- Apple Macintosh OS X 10.7 (Lion) and above for Technician Console for Mac desktop application
- A working Internet connection (ISDN or faster if performing remote control or remote viewing)
- Up to 100MB of memory plus 20MB per remote control session
- Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for the browser-based Technician Console:
- Microsoft Windows Vista and above
- Microsoft Server 2008 and above (including 64 bit versions)
- Internet Explorer 7 and above with support for 128-bit or 256-bit encryption
- Firefox under version 43
- Chrome and MS Edge are not supported
- A working Internet connection (ISDN or faster if performing remote control or remote viewing)
- Up to 100MB of memory plus 20MB per remote control session
- Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for using the Collaboration version of the Technician Console:
- Microsoft Windows Vista and above
- A working Internet connection (ISDN or faster if performing remote control or remote viewing)
- Up to 100MB of memory plus 20MB per remote control session
- Up to 30MB of storage space plus 20MB for all smartphone simulations
Requirements for using the Rescue Lens Technician Console:
- Internet connection with minimum 800 kbit/sec bandwidth
- From both the support technician's and the customer's network, the following web resources need to be accessible:
- *.logmeinrescue.com domain group Note: For Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
- For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the Rescue side:
- 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions Example: rescuemedia[XX-XX].logmeinrescue-enterprise.com:443
- 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions
- *.logmeinrescue.com domain group
Customer Desktop Device System Requirements
Technicians using LogMeIn Rescue can provide remote support to computers meeting the following system requirements:
- Microsoft Windows Vista and above
- Microsoft Server 2008 and above (including 64 bit versions)
- Apple Macintosh OS X 10.4 (Tiger) and above Note: Rescue Applet over Mac Instant Chat supports only MAC OS X 10.6 (Snow Leopard) and above.
- For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported
- 100MB, plus an additional 20MB of memory for each remote control session (Technician Collaboration can cause simultaneous remote control sessions on the customer device)
Choosing how to handle sessions when an unsupported OS is detected
It may happen that customers using an unsupported operating system try to start a Rescue session. Administrators have two options available in the Administration Center on the Global Settings tab under Unsupported customer OS > If an unsupported OS is detected:
- Start Instant Chat session – Place the customer in an Instant Chat session.
- Do not start session – Show the customer a message explaining that they cannot start a session because they are using an unsupported browser.
Customer Mobile Device System Requirements
Requirements for Using the Rescue+Mobile App
Android Requirements:
- Android 4.4 and above (Android 5.0 or above recommended)
- Dual-core CPU (Quad-core CPU recommended)
- 1 GByte RAM (2 GByte recommended)
- 20 MByte free space
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
For Remote Control Advanced features, certain devices also require an add-on application from Google Play.
Logmein Rescue Download For Windows
- Samsung devices powered by KNOX
- The following devices running Android 4.4 and above:
- LG
- HTC
- Honeywell Mobility Edge
- Huawei
- select Positivo devices
iOS Requirements:
- iOS 11 and above
- 20 MByte free space
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Restriction: Advanced Remote Control is not available for iOS devices. For detailed information, see Supporting iOS Devices.
Requirements for Using the Rescue Lens Mobile App
Logmein Tech Console Download
Rescue Lens Android Requirements:
- Android 4.4 or above (Android 5.0 or above recommended)
- Dual-core CPU (Quad-core CPU recommended)
- 1 GByte RAM (2 GByte recommended)
- 25 MByte free space
- Camera with autofocus and resolution 640*480
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Rescue Lens iOS Requirements:
- iOS 11 or above
- 20 MByte free space
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)